Term Of Use

General

These terms and conditions set out the basis on which you can use and place orders from owndress website. Please read through them carefully before placing your order. By using the Services offered by owndress you are deemed to have understood and accepted these Terms of Service.

These terms and conditions may be updated without notice by us as required.

You may contact us for enquiries or correspondence purposes at postal address or phone us on 4008-123-123 or by email support@owndress.com

Owndress on-line User Accounts

The owndress user Account is free of charge to open. To open User Account you must be 16 years or over. By clicking on the "Submit" button during registration, you confirm to us that you are at least 16 years of age.

Customer Agreement with Us

Customers are invited to make a legal offer to us for the purchase of goods. The acceptance or rejection of such offers is entirely at our discretion. All Information or services on our website shall at no point in time be interpreted as an indication of us making a legal offer to you to provide goods.

Information or services on our website shall at no point in time be interpreted as an indication of us making a legal offer to you to provide goods.These terms and conditions, constitute the entire agreement between you and us in relation to the provision of Goods and services, and supersede all previous agreements, arrangements, dealing options, undertakings or proposals, written or oral. At no point will a given oral explanation or oral information by any party (including our customer service department) alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you confirm that you have not relied on any representation other than those clearly stated in here, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made clearly in these terms and conditions.

The Agreement is concluded only when we have accepted your order by sending you a Confirmation Email (with the date of conclusion of the Agreement being the date shown on that Confirmation Email).

Orders

A contract is formed between owndress and you when we dispatch the goods you have ordered. For a list of exceptions please see Returns below.

Payments

We accept MasterCard, Visa, Visa Delta, Visa Electron, Maestro, Solo, and PayPal. Payments on debit or credit will only be charged once the transaction has been completed and goods logged for dispatch to the delivery address. This is normally within one working day of purchase. An email notification will be sent to you to confirm the shipping address.

For further information on PayPal payments please visit www.paypal.com

The total cost of the order is the price of the product(s) ordered plus the delivery charge. Owndress reserves the right to withhold all orders until it receives successful risk assessment and verification of the cardholder and full payment confirmation from the issuing bank. Refunds will normally be credited to your account within 7 working days of receipt of returned item.

All payment card types are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses for any reason to authorized payment, you will be notified of this immediately at the check-out stage of your payment being declined.

Shipping policy

All deliveries are subject to stock availability and confirmation of full payment. Our standard delivery method is via UPS, FEDEX, TNT, DHL. Shipping timeframe is within 10-15 working days. Shipping timeframe for Free Delivery orders is 3-5working days.

Please remember we dont accept to shipping goods to P.O. BOX address.

Please remember we dont accept to shipping goods to P.O. BOX address.Specific delivery details will be confirmed at the time you order, and delivery is either made to the payment card billing address or where specified by customer, alternative shipping address - on the latter, our customer service advisors will contact you to verify your identity as the cardholder before sending the package, and if it is your first purchase, the package will be sent to your billing address. This is an extra security precaution we take to ensure a smooth and safe shopping environment. Please bear in mind that we reserve the right to refuse to send a package if we suspect the addresses of the transaction to be suspicious/fraudulent. Delivery times cannot be guaranteed. We are not liable for delays or losses caused by industrial action or acts of God. We will notify you of any possible delay that might arise when we are aware of it, as soon as possible.

A signature might be requested on delivery. In an event you are not available during courier's initial attempt to deliver and a safe location/ recipient for package is not found, a card will be left, and your order is taken back and a further attempt to deliver may be given. Please follow the instructions on the card left by the courier to arrange redelivery/pickup.

Additional Delivery Options

Usually we will try to make the dress as soon as we can and ship it to customers, but if you want to get the dress on a certain date, please inform us through live chat resource.

Shipping Charges

Our delivery charge is specified to countries and areas and may differ according to quantity and weight of items purchased.

You can have a check with the shipping cost table.

Free Delivery Offers

Free delivery offers are subject to certain countries, goods or charges.

Owndress provide free shipping to mass-dress orders, view more

If you are a return customer, you can also enjoy the free shipping method to some degree

Notes

We endeavor to deal with any complaint speedily and sympathetically.

We honor all sales transactions and post all items, in the event of an undelivered/lost item (Royal Mail's policy requires the item to not have been received after 15 days from day of shipping to be qualified as 'lost'), arrangements are made to refund or replace item, after which a subsequent claim is made to Royal Mail.We are not liable for any delays caused by Royal Mail, or other Courier Services we may use, after your item has been shipping from our offices.

In the event of a postal strike, deliveries might take longer than the stated timeframes.

Please allow 5 working days before querying your order.

Returns Policy

We inspect all garments carefully to ensure they are suitable for sale before they are advertised or dispatched.

In addition to our returns policy, under the "Distance Selling Regulations" customers have seven working days (beginning the day after receipt) to cancel purchase. You must return items within 14 days approval period after purchase, in a new and unused condition. Please note that items must be returned with all tags intact.

Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are deemed to have a manufacturing fault.

Items such as hosiery, underwear, swimwear, tights, lingerie are non-returnable and non-refundable once the packaging is opened or/and tried on.Items in the clearance section are non-returnable and non-refundable.

If an order is returned within the approval period, we cannot refund the delivery charge as this part of our service to you has been completed. Your statutory rights are not affected.

Owndress MUST be notified of all intended returns to process refund or exchange and authorize it as the case may be. Unauthorized returns may not be processed or accounted for and all returned item remains the property of Owndress. If an item is being returned because of an order error or manufacturing fault a replacement of the same item will be given at no additional cost for postage.

Gift cards/vouchers cannot be returned or exchanged for cash. We are unable to accept the return of certain items to Owndress, these are clearly stated in the item's description section of the product page. We endevour to provide adequate product description and size guide/chart in all our listings for easy reference, and you can also make adequate enquiries regarding item before purchase by contacting our Customer Service Help Desk.

It is your responsibility to ensure that the right size is ordered as we only dispatch sizes stated on your order form.

Refund Policy

We inspect all garments carefully to ensure they are suitable for sale before they are advertised or dispatched. However, we guarantee to refund any item you are not completely happy with when you return it back to us in saleable condition (new, unused and tags intact) within 14 days of purchase. Refunds will be credited to your original method of payment within 7 working days of receipt of the returned items. Under the Sale of Goods Act 1979 we reserve the right to refuse a refund claim for reasons already stated in this terms and conditions and the returns policy.

Refunding Goods Bought as Special Offers

If a single item bought as part of a multi-buy discount offer is returned (for example 'buy 2 for 15.00') you will be refunded the full price of that item minus the total discount given in the offer. We dont offer return fees.

If all items purchased with the multi-buy discount is returned, a full refund of the multi-buy value is given.

In situations of combination offers such as "buy one, get one free," all items must be returned for refund to be processed.

Returned items on free delivery offers will be refunded in full minus the delivery cost incurred by company.

Notes:

Notes:

Exchange Policy

We offer an exchange option for items already bought within 14 days. All exchanges are subject to a new postage charge of 3.50 for delivery. This amount must be made to our account before the exchange can be made.

You are required to contact us within 7 days of receiving purchased item to be eligible for an exchange.

Promotional offers or discounts currently running are NOT applicable to all returned items. Current offers or discounts cannot be applied to the value of the items intended to replace a returned item.

If an item is returned for replacement due to size/color preference changes not initially stated in the order form, it is treated as an exchange and is dealt with in accordance to the policy.

Please note exchange items are only returnable for a refund if we receive the exchange item back within 30 days of the original purchase date. Any exchange items returned after this date can only be exchanged again, again there will be a $10 postage charge for this.

Recommend a Friend

The associated offer only applies to account holders only and is subject to availability and terms of offer. A minimum purchse of $ 10 (excluding the cost of postage) must be placed by recommended friend and items purchased must be kept and not returned. We reserve the right to substitute a similar offer.

Complaints

Owndress welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to as soon as possible.

Data Protection

Owndress is committed to maintaining your privacy. Our privacy policy statement is outlined.

If we make changes to this policy, we will notify you by updating this statement on our website.