As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It's our general right not to refund the difference.

There are different ways for you to find the things you want on owndress.com. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section.
Alternatively, if you know exactly what you want, just type the keyword in the search blanks and click "Go". Or you can just Click "Go" without entering anything to turn to advance search webpage.

The easiest way to sign up to free newsletters is to enter your valid email address on the homepage, just under the posts. You can click "Go" to view more about newsletters.

Owndress has the right to verify if the products are good or not? We will be responsible for any fault made by ourselves. If you want to change the items or get a refund, please do contact us within 15 days or even less. You can talk to our live chat person or send us an email at: support@owndress.com. We will get back to you as soon as possible and solve the problems. We don't offer fees for customers to return the items, and every return item will be charged about $10-$20 under certain circumstance. Any refund will automatically be issued to the card used to make the original purchase and in the events, we are unable to provide a suitable replacement we will automatically refund and let you know via email.

Please make sure to contact us to change the order information problems within 3 days after you made the payment about the dresses on owndress. If you have any other problems about the shipping or other things, please send us an email at support@owndress.com or go to our live chat, click here start talking.

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Livechat.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

Owndress provides orders designed by our customers. You can click order design for more information. If you want to get the dress you have seen some celebrities wore before. Get it through that way too.

Make sure you type your code to the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order). For more information about the code, please contact us through live chat.

Owndress provides gift vouchers, you can go to the homepage and click "shop gift vouchers" to continue your vouchers purchasing. Please remember once an transaction of gift voucher can't be cancelled or reversed. Gift Vouchers are currently only available in owndress on-line shopping. We will let our overseas customers know as and when Gift Vouchers become available become available in their own currency.
Click here to buy a gift voucher!

When you use your voucher we recommend you register it with us immediately.
You can check the balance in your owndress.com account and start send procedure if you want to send the vouchers to your friends.
This will lock the voucher to your account and immediately add the credit to your account, ready for you to start spending!
Once the voucher is locked and any credit associated with it cannot be transferred to another account.
If your order total is more than the value of your gift voucher, the remaining balance must be paid in the usual way (debit/credit card).
Any unused credit left on your gift voucher will be associated with your account to be used at a later date (although still before the gift voucher's expiry date).
You have 12 months to use the entire value of the Gift Voucher. Any residual credit will automatically expire after this time.

It is easy to retrieve your owndress account and password, just click login/sign in button, and then click the "forgot the password" links to retrieve your password, you will be asked some question before we send you the new password to verify your personal information.

In-order to confirm your order information and start to making your dresses as soon as possible, please contact our live chat person to confirm your order after you made a payment, this is necessary, you can click live chat button to contact us.

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

Yes, we do, you can find the size chart and color chart beside the products, if you don't know how to measure your size, we also provide "how to measure" to help you.

Yes. You need to create an account or sign in owndress.com when you want to make the payment for your order. That is for you to leave us your personal message so that we can process your order.

It is easy to do, just login your owndress.com account first, and then find the "change my personal information" to edit or delete something

We will ship the items to you through international shipping methods. Such as "Ups, FEDEX, TNT and other tools. Any way we will arrange a proper way for every order.
Please remember we won't ship the items to P.O. Box Address.

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. You can track most orders by logging into your owndress.com account.

Usually owndress will deliver the items to the shipping address you provided in the orders, please try to make sure the shipping address is the same with your billing address. If you have certain purpose to buy something for other person, please contact our live chat to make a record after you make the payment.

Usually we will ship the dresses to you within 20 days after you make the payment on our website, you can check your order status in your account or you can contact our live chat person for help. The shipping cost depends on your country and the items weight, so if you want to check the cost, please continue check out to the shipping cost measurement page.

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system. If you are still having problems, get in touch with our Live Chat. We will be able to help you. To help us solve the issue for you, please include as many of the following details as possible: . Your Operating System (e.g. Windows XP, Mac OS 9.0)
. Internet Browser (Internet Explorer 6, Netscape 7.02)
. What URL you were trying to access (e.g. http://www.owndress.com/index.php?main_page=page&id=8)
. What time the problem occurred
. Please cut and paste into the email any error message that appeared on the screen

If you are not receiving our emails or our regular newsletter, you could be missing out on fashion as it happens!
One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add 'info@newsletter.owndress.com' to your email address book, then emails from us should come through just fine.
If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with Live Chat, and we'll do our best to sort it out for you.

Safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times Also, we are a senate member of IMRG, the leading industry body for global online retailing, which promotes the highest possible industry standards and best practices, to ensure honest and truthful online transactions.

Don't worry – This can happen for a number of reasons.
Try checking the details in your owndress.com account to ensure that the card details such as the start date and card type are correct and your billing address is the same one the card is registered to.
If the problem persists, please contact your PayPal or your Credit Card bank to have a check.
If you still can't send us the payment after you solved all those problems, please contact us to further help, please click here.

Owndress will cancel the registered account if there is no purchasing during 12 months, we don't need to notice customers. If you can't login your account because of that reason, please try to register on our website again.
If you forgot your account name or password, then please click "forgot my password" to retrieve your account information, or you can contact our live chat person for help.

As an online retailer, we want our customers to have a fantastic experience when buying goods and we try to give the information upfront that will help most customers answer any questions that might arise.
We believe that if a customer has a problem the most important thing is to resolve it quickly and if possible, at the first time of trying.
We have found that the most effective way of achieving this is by providing a commitment to reply to your email within 1 hour, 24 hours a day, 7 days a week. We are confident that you will get a better quality, more personal service with us than you would over the phone.
Contact us: live chat
Send us an email: support@owndress.com

If you have any suggestions or inquire about the products on the service you have received from us or any ideas of how we can improve, please click here.

Returning Goods to Owndress.com
In addition to the Distance Selling Regulations, you can return any item within 15 days of receipt for a refund of that item or to exchange it because our faults.
For returns made outside the Distance Selling Regulations, we will refund the monetary value after the goods returned to us, at the price you purchased them. But sometimes you need to afford the fees.
Please note that owndress don't offer refund or change of the items in clearance activity.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, dresses are to be returned along with the original dresses packages. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
For overseas customers click here to download a returns label or use the label on your delivery and returns note, enclosed with your goods.
We also accept cancelled orders with certain reasons under the Distance Selling Regulations – Please contact our live chat person.

Owndress has the right to exam the products qualities among return items, if we find there is nothing wrong with it, we will charge you $10-$20 fees to compensate our lost. We don't offer refund about the shipping cost part. For every order we have the right to charge some money. If you have any other problems about the refund, please send us an email at: support@owndress.com or talk with us. Click here Live chat

A gift voucher purchasing can't be reversed or cancelled since it is already completed.

Subscribing to Owndress Premier is simple.
When you are shopping on our site, just add the Owndress Premier product to your bag and carry on shopping in the normal way.
Premier will be activated immediately for you and if you have any other items you ordered, you will enjoy some privileges since you are already a owndress premier.
Click here to sign up to Owndress Premier

With 99 us dollars, Owndress Premier gives you...
FREE Delivery on certain day orders and special orders.
FREE Return Collection for Order placed.
The award-winning Owndress Newsletters and other information
More discounts and reward points for your orders.
Special gifts on certain days and under certain circumstances.

You can cancel Owndress Premier anytime during your 12 month subscription. If you haven't used the service during the period, you will be refunded half of the amount you paid. The refund will automatically be processed back onto the card used to make the original purchase. If you have already used the service then we will, unfortunately not be able to process a refund for you. Any collections obtained prior to your cancellation will become void. Please contact us if you want to cancel the service.